Refund policy

Return and Refund Policy – MadMoo3D

Last Updated: October 2026

At MadMoo3D, your satisfaction matters to us. We want you to enjoy shopping with us and feel confident in your purchases. If something isn't right, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Be returned with original packaging, where applicable.

  • Include proof of purchase or your order number.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Used beauty and cosmetic products.

  • Personalized or custom-made T-shirts, unless faulty, damaged, or incorrectly produced.

  • Items marked as final sale, where legally permitted.

These exclusions do not affect any consumer rights you may have under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos where applicable.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless required by law or the return results from our error.

5. Exchanges

If you need a different size or a replacement item, contact us to discuss available options. Exchanges are subject to product availability and applicable return conditions.

6. Return Shipping Costs

Customers may be responsible for return shipping costs for change-of-mind returns. If an item is faulty, damaged, or incorrectly supplied, MadMoo3D will handle return costs as required by applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed, shipped, or entered production. Custom-made items may have additional restrictions, subject to applicable law.

8. How to Request a Return or Refund

To begin a return or refund request, contact our customer support team through the Contact Us page on our website.

Please provide:

  • Your full name.

  • Your order number.

  • The reason for your request.

  • Photos of the item, if damaged or incorrect.

Please wait for return instructions before sending any item back.

9. Contact Us

If you have any questions about this policy, please contact MadMoo3D through our website's Contact Us page.

Thank you for shopping with MadMoo3D. We appreciate your trust and look forward to serving you again!